- Ghaziabad, U.P. India – 201014
- Office Hour : 08:00am - 6:00pm
Stakeholder Engagement & Grievance Management
Effective stakeholder engagement and grievance management are at the heart of social performance. At Social Stewards Pathfinders Pvt Ltd, we design and implement systems that build trust, transparency, and accountability—helping organizations go beyond compliance and create enduring partnerships with communities, regulators, and investors.
- Stakeholder Mapping & Analysis
Identifying and prioritizing stakeholders—including communities, workers, regulators, NGOs, investors, and civil society groups—through structured mapping and influence–impact analysis. This ensures that engagement is inclusive, representative, and context-specific. - Consultation & Engagement Frameworks and Plans
Developing Stakeholder Engagement Plans (SEPs) aligned with:- IFC Performance Standard 1 (PS-1) requirement of Informed Consultation and Participation (ICP)
- World Bank ESS10
- ADB Safeguards & AIIB frameworks
- AccountAbility AA1000 Stakeholder Engagement Standard (AA1000SES)
Our approaches emphasize continuous dialogue, transparency, and culturally sensitive consultation methods.
- Free, Prior & Informed Consent (FPIC)
For projects involving Indigenous Peoples, we facilitate FPIC processes that are participatory, transparent, and culturally grounded—ensuring legitimate consent and reducing conflict risks. - Grievance Redress Mechanism (GRM) Design & Implementation
We design accessible and transparent grievance systems consistent with IFC PS-1, ESS10, AA1000SES, and UN Guiding Principles on Business & Human Rights (UNGPs). These include:- Multi-channel reporting (digital portals, mobile apps, hotlines, in-person desks)
- Defined protocols with resolution timelines and escalation pathways
- Monitoring dashboards for real-time tracking and reporting
- Advisory on Digital Tools & Services
We advise clients on selecting, customizing, and integrating digital platforms for stakeholder engagement and grievance management—from mobile-enabled grievance redressal apps to AI-powered analytics for sentiment tracking. These tools increase accessibility, improve transparency, and provide audit-ready data for regulators and investors. - Implementation & Capacity Transfer Support
Beyond advisory, we support field-level rollout of SEPs and GRMs—training grievance officers, facilitating community consultations, and embedding monitoring systems to ensure accountability and sustainability.
Legacy Grievance Resolution
We conduct grievance audits for unresolved issues from earlier projects or acquisitions, engage with affected communities, and design structured resolution pathways—turning legacy liabilities into opportunities for trust-building and reputational recovery.
ESG & EHS Advisory
Integrated ESG and EHS solutions that are both strategic and actionable, aligned with global frameworks.
Resettlement & Rehabilitation
Social Impact Assessments, Resettlement Action Plans, and Livelihood Restoration Programs.
Labour Compliance
Alignment with statutory requirements and international labour standards across operations and supply chains
Indigenous Peoples Protection
Respecting Indigenous Peoples rights and safeguarding cultural heritage in development projects.
Stakeholder Engagement
Building trust, transparency, and accountability through effective engagement and grievance management.
CSR Strategy
Moving beyond compliance-driven CSR to create strategies that are purposeful, measurable, and sustainable.
Training
Moving beyond compliance-driven CSR to create strategies that are purposeful, measurable, and sustainable.
Research & Publications
Knowledge creation and dissemination that influences policy, strengthens practice, and inspires action.